Privacy policy and cookies

Updated 1.4.2023

VisioFoods values your privacy and is committed to protecting the privacy of its customers. With your consent, user data is collected anonymously in order to improve the service and products in the form of a good customer experience.

This Privacy Policy and Cookies section informs our customers about the processing of their personal data. Customers must accept the terms of this Privacy Policy in order to use VisioFoods services. The information we collect can be broken down into information provided by the user, information observed through the use of the service and information derived through analytics.

Data controller and its contact details

VisioFoods Ltd (business ID: FI31138029)

PL 147

00121 Helsinki FINLAND

hello@visiofoods.com

What information is collected about me?

The customer’s first name, surname, street address, postal code, postal town, country, e-mail address, telephone number, language used when dealing with the service, currency used when dealing with the service and service usage data, such as messages and order information are stored in the customer register.

For business customers, the company name, business ID and VAT number are also stored.

In addition, the information provided by the customer in connection with the order, such as the product content, payment method and delivery method of the order is stored in the order information.

Personal data is used to:

Managing the relationship with the customer

Order delivery, processing and archiving

For statistical purposes

For marketing purposes

The legal basis for processing personal data is a contract, consent or legitimate interest.

The processing of personal data takes into account the requirements of the EU General Data Protection Regulation.

Cookies

A cookie is a small text file that an internet browser stores on a user’s device. Cookies are used, for example, to store information about a user when he or she moves from one page of an internet service to another. The use of cookies always requires the user’s consent.

This website uses cookies to collect information such as.

• • • User IP address
    • Browser type
    • From which web address the user has come
    • Cart contents
    • Language version
  • The website uses Google Analytics, a visitor tracking service provided by Google. All data is collected anonymously and destroyed within 12 months. The information collected will not be passed on to third parties. For more information on how Google Analytics works, please visit www.google.com/analytics

How long will personal data be stored?

We will keep your personal data for as long as necessary to fulfil the purposes for which the register is used. In addition, some data may be kept longer to the extent necessary to fulfil legal obligations, such as accounting and consumer responsibilities.

Newsletters

The purpose of the newsletter lists is to inform you about our services and to promote our products. If you give us your email address, we will store it. You can unsubscribe from our mailing list at any time via the link at the bottom of our emails.

Disclosure of data to third parties

We may disclose some necessary information to third parties to guarantee delivery and for marketing purposes. For transportation purposes, your information will be passed on to our logistics partners and in the event of a credit decision, to the lender.

You can decide how you are marketed to and whether or not to receive various marketing messages. You can find the options in your account settings. We are constantly developing our service, so features can be added, changed or removed.

You may also terminate your account at any time and request VisioFoods to delete your data by contacting our customer service.

Customer rights

As a customer, you have the following rights in relation to your data:

• • • Right of review
    • Right of rectification
    • Right to withdraw consent to the provision of information
    • Right of withdrawal